Consumer Behavior Post-Pandemic: A New Normal
Analyzing the permanent shifts in consumer behavior following the global pandemic and their implications for businesses.
07 June 2025
//COMPANIES THAT TRUST US
//WHO WE ARE
With deep expertise in research and strategy, Qasa Consulting helps businesses decode market complexity, understand customer behavior, and uncover untapped opportunities—enabling smarter decisions and sustainable growth across the region.
We go beyond generic data. Our proprietary approach, the Qasa Method™, connects market intelligence with clear business strategy — so you can move fast and confidently.
Trends, size, dynamics
Who's doing what, and how you win
Needs, behavior, friction points
Stay ahead of change
We partner with businesses in fast-evolving sectors—where consumer behavior, innovation, and disruption define the pace of change.
At Qasa Consulting, we don't just deliver research — we deliver transformation. Our insights have helped clients across industries take confident actions that lead to measurable business success.
We partnered with a leading telecom company to understand why customers were dropping off mid-funnel. Through behavioral analysis and segmentation, we identified pricing perception issues and campaign misalignment. A revised product strategy and communication rollout led to a 27% uplift in adoption within 3 months.
A prominent retail chain was struggling with foot traffic-to-sales conversion. Qasa conducted observational studies and customer flow mapping to uncover layout inefficiencies. The result? A redesigned customer journey and improved product placement that boosted engagement and lifted basket size.
A major bank wanted to attract younger customers but lacked clarity on their financial habits. We ran a mix of qualitative and quantitative research to uncover Gen Z's values, trust points, and digital expectations. The findings shaped product design, tone, and launch strategy — resulting in a successful rollout and strong early adoption.
At Qasa, we deliver tailored market research to help you truly understand your environment — from consumers to competitors, from market trends to channel dynamics. Our insights drive smarter strategies and sharper decisions.
Struggling to stay competitive?
Discover and capitalize on the significant growth opportunities within the Business-to-Business (B2B) sector.
Navigating Complex Market Entrances with Precision and Expertise
At Qasa Consulting, we help businesses turn market insights into bold strategies and measurable outcomes.
Unlock Your Business’s Growth with Actionable Insights and Proven Strategies
Pursue growth opportunities by strategically enhancing and expanding your distribution network
Fresh thinking to help you navigate change and lead with confidence.
An in-depth analysis of digital transformation trends across Southeast Asian markets and their impact on business strategies.
02 June 2025
Analyzing the permanent shifts in consumer behavior following the global pandemic and their implications for businesses.
07 June 2025
Strategies for building resilient supply chains that can withstand global disruptions and maintain operational continuity.
07 June 2025
Insight ini mengulas pola konsumsi Gen Z dalam ekosistem e-commerce, termasuk kategori yang paling diminati dan pendekatan pemasaran yang efektif.
27 June 2025
Our alumni are changemakers, innovators, and leaders across industries. The Qasa Alumni Network keeps us connected—through opportunities, insights, and lifelong collaboration.
CEO - TechnoInnovate Indonesia
Managing Director - Strategic Capital Partners
Head of Marketing - Global Consumer Brands
Senior Consultant - McKinsey & Company
Founder & CEO - GreenTech Solutions
VP of Operations - Indonesian Manufacturing Corp
Research Director - Global Health Institute
Technology Lead - Silicon Valley Innovations
Our clients' success stories speak to the impact our research and consulting services have on their businesses.
“Qasa helped us understand shifting consumer behavior post-pandemic. Their insights were instrumental in reshaping our retail strategy and boosting in-store engagement.”
“Qasa’s insights helped us confidently expand our category and grow our brand faster than expected.”
“The research was thorough, the insights were real, and the strategy was actionable. That’s rare.”
“We had the data, but not the direction. Qasa translated our fragmented information into a clear growth roadmap. It changed the way we think about our market.”
“The Qasa team understood our industry nuances right away. Their analysis helped us sharpen our positioning and connect better with our core customer base.”
“They didn’t just tell us what was happening — they showed us why it mattered and what to do next. That level of insight is what sets Qasa apart.”
Speak with our team about how we can support your brand through data, insight, and actionable strategy.